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Service
Agreement

Last updated: November 19th, 2025


This Service Agreement (“Agreement”) outlines the terms under which Ecoplaid Cleaning (“we,” “us,” “our”) provides cleaning services to you (“client,” “you,” “your”).
By booking or receiving services from Ecoplaid Cleaning, you agree to the terms below.

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⚫ 1. Services Provided

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We offer residential, commercial, Airbnb, and specialty cleaning services throughout the San Francisco Bay Area.


Services include, but are not limited to:

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  • Standard cleaning

  • Deep cleaning

  • Move-in/move-out cleaning

  • Post-construction cleaning

  • Office and commercial cleaning

  • Vacation rental turnover

  • Organizing services (if selected)

 

The exact scope of service will be communicated during booking.

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⚫ 2. Service Estimates

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We offer two types of pricing estimates:

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Instant Estimate

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A quick, approximate cost based on information you provide online.

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On-Site Quote

 

A detailed quote based on an in-person walkthrough.
This quote overrides any Instant Estimate and provides the most accurate price.

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Condition Adjustment

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If the condition of the home is significantly different from what was described, we reserve the right to:

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  • Adjust the price

  • Adjust the service duration

  • Reschedule, if necessary

 

⚫ 3. Access to the Home

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You agree to provide safe and timely access to your home through:

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  • Being present

  • Providing door access codes

  • Using a lockbox

  • Allowing building entry

 

If the cleaner cannot access the home, a lockout fee may apply (see Cancellation Policy).

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⚫ 4. Safety & Working Conditions

 

For the safety of our team:

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  • Pets must be secured

  • Firearms must be stored safely

  • Hazardous materials must be disclosed

  • Climate control (A/C or ventilation) must be functional

  • Water and electricity must be available

 

We may refuse service if the home presents unsafe or unsanitary conditions (biohazards, infestations, mold, heavy clutter, etc.).

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⚫ 5. Client Responsibilities

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To ensure the best results, clients agree to:

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  • Communicate special requests before the appointment

  • Secure valuables and fragile items

  • Ensure surfaces are accessible (excessive clutter may limit cleaning)

  • Notify us of allergies or product preferences

  • Keep pets away from the cleaning area

 

If areas cannot be accessed, they may not be cleaned.

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⚫ 6. Supplies & Products

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We provide all cleaning supplies and tools.


Clients may request:

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  • Eco-friendly products

  • Standard professional-grade products

  • Use of client-provided products

 

If client-provided products are used, we are not responsible for any damage or results caused by them.

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⚫ 7. Recurring Appointments

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Recurring service clients (weekly, biweekly, monthly) receive priority scheduling and stable pricing.

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If the time between appointments exceeds 45 days, a deep clean fee or price adjustment may apply.

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⚫ 8. Breakage & Damage

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While we take great care in your home, accidents may happen.

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We are NOT responsible for:

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  • Pre-existing damage

  • Unstable or improperly installed items (shelves, fixtures, blinds)

  • Items that are fragile, sentimental, or high-value if not disclosed

  • Damage from normal wear or previous improper cleaning chemicals

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We ARE responsible for:

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Damage directly caused by our cleaners during routine cleaning tasks, subject to our insurance policy.

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Any damage must be reported within 24 hours of service completion.

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⚫ 9. Entry, Keys & Liability

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If you provide keys or access codes, you confirm:

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  • You have legal authority to allow entry

  • The method of entry is safe and authorized

 

We are not responsible for lost access devices unless in our possession.

 

⚫ 10. Payment Terms

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Payment is due on the day of service unless otherwise agreed.

Accepted forms of payment include:

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  • Cash (only if approved)

  • Zelle

  • Venmo

  • Card

  • Bank transfer

 

Unpaid invoices may incur late fees.

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⚫ 11. Satisfaction Guarantee

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If you are not satisfied with any aspect of the cleaning, notify us within 24 hours and we will return to address the issue at no cost.


The guarantee does not apply to:

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  • Areas not part of the agreed scope

  • Permanent stains

  • Mold or heavy buildup requiring specialized treatment

  • Services not included in the booked package

 

⚫ 12. Cancellations & Rescheduling

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All cancellations and rescheduling must follow our official Cancellation & Rescheduling Policy.

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⚫ 13. Photos of Work

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With client permission, we may take photos before/after cleaning for:

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  • Quality control

  • Training

  • Marketing

 

No identifying personal items or client data will be shown.

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⚫ 14. Privacy

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All personal information collected is handled according to our Privacy Policy.

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⚫ 15. Right to Refuse Service

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We reserve the right to refuse or discontinue service if:

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  • Conditions are unsafe

  • A client behaves abusively or disrespectfully

  • Access is not granted

  • Payment issues occur

 

⚫ 16. Modifications to This Agreement

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We may update this Agreement periodically.


The updated version will always include a revised “Last Updated” date.
Continued use of our services means acceptance of these changes.

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⚫ 17. Contact Information

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For questions about this Agreement or to request clarification:

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Ecoplaid Cleaning
📧 Email: pierson@ecoplaidcleaning.com
📞 Phone/Text: 415-368-8414
🌐 Website: www.ecoplaidcleaning.com/contact-6

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