Privacy Policy

Last updated: November 19th, 2025

This Privacy Policy explains how Ecoplaid Cleaning (“we,” “our,” “us”) collects, uses, stores, and protects your personal information when you use our website www.ecoplaidcleaning.com, request a quote, contact us, or book a service.

Because we operate in California, we follow the California Consumer Privacy Act (CCPA) and other applicable privacy laws.

By using our website or services, you agree to the terms of this Privacy Policy.

⚫ 1. Information We Collect

We may collect the following types of information:

A. Information You Provide Directly

Name
Email address
Phone number
Physical address for service
Details about your home (size, rooms, condition)
Payment information (processed by third-party providers)
Messages or inquiries you send us
Job application information if you apply to work with us

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address
Device type
Browser type
Pages viewed
Cookies and tracking data

This helps us improve our website and user experience.

C. Third-Party Tools

We may use third-party services such as:

Google Analytics
Scheduling tools
Payment processors
Chat widgets
Online forms

These external services may collect information in accordance with their own privacy practices.

⚫ 2. How We Use Your Information

We use your information to:

Provide cleaning services
Generate estimates and quotes
Contact you about appointments
Send confirmations or reminders
Improve website performance
Respond to customer service inquiries
Process payments securely
Comply with legal or safety obligations
Review job applications

We do not sell your personal information.

⚫ 3. Sharing Your Information

We may share your information only with:

Payment processors (for billing)
Scheduling software (to manage appointments)
Communication tools (SMS, email providers)
Employees or contractors who perform cleaning services
Legal agencies if required by law

We do not sell your information to advertisers or external marketing companies.

⚫ 4. Your Rights Under the CCPA (California Residents)

If you live in California, you have these rights:

✔ Right to Know

Request what personal data we have collected about you.

✔ Right to Access

Receive a copy of your information.

✔ Right to Delete

Request deletion of your personal data, with some exceptions (e.g., active bookings, legal requirements).

✔ Right to Correct

Update or correct inaccurate information.

✔ Right to Opt Out of Sale

We do not sell personal information.

✔ Right to Non-Discrimination

We will not deny service or change pricing because you exercised your privacy rights.

To submit a request, contact us at:

📧 Email: pierson@ecoplaidcleaning.com
📞 Phone/Text: 415-368-8414

We may verify your identity before processing your request.

⚫ 5. Cookies & Tracking

Our website may use cookies to:

Improve functionality
Remember preferences
Track performance
Analyze usage

You can disable cookies through your browser settings.

⚫ 6. Data Security

We take reasonable steps to protect your personal information, including:

Secure servers
Restricted employee access
Encrypted connections where possible

However, no system is 100% secure.

⚫ 7. Children’s Privacy

Our website and services are not directed to children under 13.

We do not knowingly collect personal information from minors.

⚫ 8. External Links

Our website may include links to third-party sites.

We are not responsible for their privacy practices or content.

⚫ 9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Updates will be posted with a revised “Last Updated” date.
Continued use of our website means you accept the updated policy.

⚫ 10. Contact Information

For questions about this Privacy Policy or your rights:

Ecoplaid Cleaning
📧 Email: pierson@ecoplaidcleaning.com
📞 Phone/Text: 415-368-8414
🌐 Website: www.ecoplaidcleaning.com/contact-6